Optimistic customer experience/brand representative who thrives in fast-paced startup environments.
Managed a team of brand representatives to build relationships and conduct events with local business partners and affiliates.
Built-out structure/operations of customer service function including CRM, while managing daily customer service responsibilities through email, phone, chat, text, and Facebook.
Managed ~100 daily customer inquiries through email, phone, text and chat. Expert in product knowledge, including ever-changing menus and market items.