MITRA M. MAHDAVI
2788 Hermosa Street (310) 903-0743 Las Vegas, Nevada 89169 mandana58.mahdavi@gmail.com
SUMMARY OF QUALIFICATIONS

  Qualified professional with over 14 years in diversified positions requiring excellent CUSTOMER SERVICE, SALES, MARKETING & TECHNICAL skills.
  Bilingual with proficient SALES, MARKETING, NETGOTIATING, CLOSING, INTERPERSONAL COMMUNICATION, CUSTOMER SERVICE & INTERPRETER/ TRANSLATOR abilities:
o Developing New & Referral Clientele
o Servicing & Maintaining Established Accounts
o Negotiating Contract Terms & Pricing
o Interacting Professionally with Persons on all Levels of Operations & From Diversified

Socio-Economic Backgrounds

o Troubleshooting, Problem Solving & Crisis Intervention
o Handling VIPs & Difficult People with Tact & Diplomacy o Fluent in Both English & Farsi Languages

 Quick-Learner & Detail-Oriented with proven TECHNICAL, ORGANIZATIONAL, ADMINISTRATIVE & LEADERSHIP skills:

o Ordering & Purchasing
o Maintaining Inventory, Quality Assurance & Safety Controls
o Training & Overseeing New Personnel
o Ensuring Strict Adherence to Government Regulations & Company Standards o Preparing Accurate Documentation & Reports
o Working Well Under Pressure of Multitasks & Workloads

 Computer Skills: Micros, Info-Genesis, Apple & IBM Systems; Windows 10, Microsoft Word, Excel, PowerPoint, Keynotes, Pages, Numbers, One Note, Outlook, Adobe Reader, Google Drive & Google Docs Software.

EDUCATIONAL BACKGROUND

University of Nevada, Las Vegas, Nevada Major: Biology

Islamic Azad University, Tehran, Iran
Bachelor’s in Agricultural Engineering Degree
Emphasis: Cultivation & Plants Breeding
Graduate Thesis: Hydro-Phonic Watering Systems
Courses Included: Agricultural Operations, Mechanization & Economics; General, Herbs, Forage, Cereals, Grains & Industrial Plant Cultivation; Irrigation; Physiology of Crops; Water & Soil for Plants; Dry Farming & Machines; Plant Breeding & Diseases; Entomology, Pest & Weed Control; Pedology; Climatology & Meteorology; Surveying; Ecology; Genetics; Biochemistry; Chemistry

Specialty Training

o Renaissance Las Vegas Hotel & Bellagio Resort, Las Vegas, NV: VIP/Guest Service Excellence; Cultural Diversity; Cash Handling; ServSafe Training; Fire, Evacuation, Public &
EDUCATIONAL BACKGROUND (Cont’d)
Other Safety Protocols; OSHA & HazMat Regulations; Sexual Harassment Awareness;

Americans with Disabilities & Family Medical Leave Acts.
o Sika International Company, Iran, Turkey & Dubai: Hydro-Phonic Greenhouse Building

Material, Plants & Other Product Knowledge; Agriculture Training; Sales, Marketing, Upselling, Negotiating, Closing, Management Skills; Ordering & Purchasing; Inventory & Quality Controls; Quality VIP/Customer Service; Time & Stress Management; Self-Improvement/ Motivation.
PROFESSIONAL EXPERIENCE
2013 – RENAISSANCE LAS VEGAS HOTEL (Marriot Hotels)– Las Vegas, Nevada
Present FOOD & ROOM SERVICE SERVER, Full-Time (8/13 – Present)
Responsible for exemplary customer service in support of 400-Capacity 2-Story Upscale
“Envy Steakhouse” featuring Outside Seating and Live Entertainment, as well as Room
Service for 554-Room Hotel including: Greeting and seating customers in restaurant;
Recommending, upselling and serving entrees, liquor, beers and beverages; Operating
Micros POS System to enter/access orders; Troubleshooting and resolving guest complaints;
Maintaining and stocking work stations; Training 1 new employee; Reviewing and delivering
room orders including setting up tables.
Accomplishments: Received “Employee of the Month” Award, “Certificate of
Appreciation” from company and several “Letters of Appreciation” from guests.
BELLAGIO RESORTS & CASINO (MGM International)– Las Vegas, Nevada
ROOM SERVICE SERVER, Part-Time (6/18 – Present)
Duties for 6,000-Room Resort include: Operating Info-Genesis System to access room
orders; Greeting VIPs and other guests; Setting up room tables, condiments, entrees, special
orders and beverages; Utilizing
guest experience as needed.

ADDITIONAL EXPERIENCE
English-Farsi Interpreter/Translator skills to enhance
8 Years SIKA INTERNATIONAL COMPANY – Tehran, Iran
SALES COORDINATOR
Responsible for marketing and selling Hydro-Phonic Greenhouse Building Material, Herbs and Plants throughout Iran, Turkey and Dubai for

Ordering and coordinating all field materials and supplies; Traveling to company warehouse to study, research and evaluate herbs and plants; Working closely with sales and construction teams, builders, engineers, warehouse, billing department and corporate heads; Troubleshooting and resolving customer issues; Following up with clients to ensure customer satisfaction, retention and referrals; Preparing accurate Monthly Sales and Complaint Reports; Utilizing Windows, Microsoft Word, Excel, PowerPoint and Outlook Software; Training 5 new Sales Coordinators. Position required extensive knowledge of agriculture, green energy solutions and water filtration systems.
Chemical Engineering & Construction
Company’s Greenhouse Division including: Utilizing effective cold calling skills to develop
resort, hotel, industrial and commercial, as well as private individual clientele; Conducting
Sales, Service and Product Presentations; Negotiating prices, discounts and incentives;
ADDITIONAL EXPERIENCE
8 Years SIKA INTERNATIONAL COMPANY (Cont’d)
Accomplishments: Received numerous “Top Sales” Awards and Bonuses, “Letters of Appreciation” from clients and “Letter of Recommendation” from company.

NOTE:

o Bondable: Nevada Sheriff, Health & TAM Cards o Willing to Travel/Relocate